Troubleshooting and urgent fixes
Something just broke, and you need it fixed.
A white screen, a failing checkout, a form that went quiet. It is stressful when your site is part of your living. You need someone calm who finds the real cause and explains it in plain words.
Does this sound familiar?
- A white screen or a critical error message.
- Checkout, forms or login stopped working after an update.
- Your site behaves strangely and nobody can explain why.
- Your developer or your host has run out of ideas.
What I do about it
- Find the actual cause, not just the symptom.
- Fix it safely, on a copy when the site is live and busy.
- Explain what happened in plain words.
- Put something in place so it doesn't return.
How it works
Step 1
Tell me what's broken
Send a message and choose Urgent fix, or book a call. Urgent messages are read first.
Step 2
Diagnose
I reproduce the problem and trace it to its cause.
Step 3
Fix
I repair it carefully and check that everything around it still works.
Step 4
Follow up
I explain what happened and what would prevent it next time.
Questions you might have
How quickly can you start?
Send a message or book a call. I reply to every message within 24 hours, and I tell you then when I can begin. Choose Urgent fix and your message is read first.
What if you can't fix it?
Then I'll say so early, and tell you what I would try next or who might help.
Can you fix something another developer built?
Yes. Most of this work is about understanding code someone else wrote.
“Matt did a fantastic job — as he has done with the other 2 projects he helped me with! Matt is extremely professional, understands the problem right away, asks the right questions, and is a pleasure to work with. 10/10 would recommend!”
Let's make your website one less thing to worry about.
Book a free 30-minute call, or send me a message. I reply within 24 hours. There's no pressure: you'll leave with a clear next step even if we never work together.